Arney Group Pty Ltd (Arney Group) is bound by the Privacy Act 1988 (Cth) (Privacy Act) and will protect your personal information in accordance with the Australian Privacy Principles (APPs). The APPs govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information.
Personal information means information or an opinion about you. It includes information regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance, incidents in the workplace, and other information obtained or received by us in connection with your possible and actual work placements.
The information or opinion will still be personal information whether it is true or not and regardless of whether we have kept a record of it.
The collection of sensitive information is restricted by the Privacy Act. This includes information about your religion, racial or ethnic origin, political opinions, criminal record and sexual orientation. It also includes health information.
As outlined in the Privacy Act, sensitive information can, in most cases, only be disclosed with your consent.
We may collect personal or sensitive information about you when:
We gather information about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.
In some instances we may need specific information about you, including name, address, email address, or telephone number. We will collect this information if you apply for a job or sign up for a service via our website. We may also ask you for other information such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.
The main reason we collect, use, hold and disclose your personal information is to provide you with recruitment, job search and placement services. This includes:
We collect most personal information directly from you. For example, we will collect your personal information when you apply for a role, or use Arney Group’s services, or talk to us in person, or on the phone.
We also collect information from you electronically. For example, when you visit our website or whenever you apply for or access Arney Group services electronically.
Sometimes, we collect personal information about you from other people or organisations. This may happen without your direct involvement. For instance, we may collect personal information about you from:
We may be limited in our ability to locate suitable work for you and we may be limited in our ability to place you in work.
We train our staff to respect the confidentiality of customer information and the privacy of individuals.
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take such steps as are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We take reasonable steps to destroy or permanently de-identify any personal information after it can no longer be used.
We may disclose your personal information (including to trusted third parties) for the purposes for which it is primarily held or for a related secondary purpose. In certain cases, we may only disclose information with your consent.
Your personal and sensitive information may be disclosed to:
We may also disclose your personal information to others outside Arney Group where:
We take such steps as are reasonable in the circumstances to ensure that the personal information we hold and disclose is accurate, up to date and complete. We recognise that information changes frequently with changes of address and other personal circumstances. We generally update your information over the telephone. Please advise your consultant when your personal details change.
You can request access to the personal information that we hold about you. You can also ask for corrections to be made. To do so, please contact us.
There is no fee for requesting that your personal information is corrected or for us to make corrections. In processing your request for access to your personal information, a reasonable cost may be charged. This charge covers such things as locating the information and supplying it to you.
There are some circumstances in which we are not required to give you access to your personal information. If we refuse to give you access to or to correct your personal information we will give you a notice explaining our reasons except where it would be unreasonable to do so.
If we refuse your request to correct your personal information, you also have the right to request that a statement be associated with your personal information noting that you disagree with its accuracy. If we refuse your request to access or correct your personal information, we will also provide you with information on how you can complain about the refusal.
If you are concerned about how your personal information is being handled or if you have a complain about a breach by us of the APPs, please contact us.
We will acknowledge your complaint as soon as we can after receipt of your complaint. We will let you know if we need any further information from you to resolve your complaint.
We aim to resolve complaints as quickly as possible. We strive to resolve complaints within five business days but some complaints take longer to resolve. If your complaint is taking longer, we will let you know what is happening and a date by which you can expect a response.
Under the Privacy Act, you may complain to the Office of the Australian Information Commissioner about the way we handle your personal information.
The Commissioner can be contacted at:
You can contact us by:
This policy is current as at 30 June 2014.