Your privacy
Matters

This Privacy Policy explains how we manage your personal information.

Arney Group Pty Ltd (Arney Group) is bound by the Privacy Act 1988 (Cth) (Privacy Act) and will protect your personal information in accordance with the Australian Privacy Principles (APPs). The APPs govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information.

This Privacy Policy applies to all operations within Arney Group in Australia, including visitors to our website.

What is personal information?

Personal information means information or an opinion about you. It includes information regarding your contact details, work experience, qualifications, aptitude test results, opinions about your work performance, incidents in the workplace, and other information obtained or received by us in connection with your possible and actual work placements.

The information or opinion will still be personal information whether it is true or not and regardless of whether we have kept a record of it.

Sensitive information

The collection of sensitive information is restricted by the Privacy Act. This includes information about your religion, racial or ethnic origin, political opinions, criminal record and sexual orientation. It also includes health information.

As outlined in the Privacy Act, sensitive information can, in most cases, only be disclosed with your consent.

Collection of personal information

We may collect personal or sensitive information about you when:

• you complete one of our application forms or provide any other information in connection with your application;
• we receive any references about you;
• we receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body (if applicable);
• we receive the results of any competency or medical test or any background check;
• we receive any complaint or other information from or about you in the workplace;
• we receive any information about any insurance investigation, litigation, registration or personal disciplinary matter, criminal matter, inquest or inquiry in which you were involved;
• we receive any information about a workplace incident or accident in which you are involved; or
• you provide us with any additional information about yourself.

General information collected from visitors to our website

We gather information about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.

In some instances we may need specific information about you, including name, address, email address, or telephone number. We will collect this information if you apply for a job or sign up for a service via our website. We may also ask you for other information such as the types of jobs you are interested in and your workplace concerns in order to provide you with the best possible service and internet experience.

Purposes and use for which we collect personal information

The main reason we collect, use, hold and disclose your personal information is to provide you with recruitment, job search and placement services. This includes:

• your actual or possible work placement;
• career guidance or management;
• your performance appraisals;
• our assessment of your ongoing performance and prospects;
• any test or assessment (including medical tests and assessments) that you might be required to undergo;
• our identification of your training needs;
• informing you of possible work opportunities, relevant candidates, or other events such as training for information sessions by direct email/post/text message;
• any workplace rehabilitation;
• our management and resolution of any complaint, inquiry or investigation in which you are involved (or in which you are alleged to have been involved);
• any insurance claim or proposal that requires disclosure of your personal or sensitive information;
• undertaking criminal reference checks;
• for research, development, business systems and infrastructure testing, and other business purposes to assist us in providing our services to you; or
• our direct marketing to you.

How do we collect personal information?

We collect most personal information directly from you. For example, we will collect your personal information when you apply for a role, or use Arney Group’s services, or talk to us in person, or on the phone.

We also collect information from you electronically. For example, when you visit our website or whenever you apply for or access Arney Group services electronically.

Sometimes, we collect personal information about you from other people or organisations. This may happen without your direct involvement. For instance, we may collect personal information about you from:

• publicly available sources of information, such as public registers;
• your representatives (including your legal adviser, executor, administrator, guardian, trustee or attorney);
• your employer;
• other organisations, who jointly with us, provide services to you;
• commercial information service providers, such as companies that provide fraud prevention reports; and
• insurers, re-insurers and health care providers.

If you do not give us the information we seek

We may be limited in our ability to locate suitable work for you and we may be limited in our ability to place you in work.

Management of personal information

We train our staff to respect the confidentiality of customer information and the privacy of individuals.

Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take such steps as are reasonable in the circumstances to protect the personal information we hold from misuse, interference and loss, unauthorised access, modification or disclosure. We take reasonable steps to destroy or permanently de-identify any personal information after it can no longer be used.

Disclosure or personal information

We may disclose your personal information (including to trusted third parties) for the purposes for which it is primarily held or for a related secondary purpose. In certain cases, we may only disclose information with your consent.

Your personal and sensitive information may be disclosed to:

• potential and actual employers, clients of Arney Group and trusted third parties (including organisations who, jointly with us, provide services to you);
• Arney Group employees and potential employers located in Australia;
• referees;
• external providers of online training and induction, including mandatory online health and safety inductions;
• our insurers, legal advisors or auditors; or
• external dispute resolution schemes; and
• regulatory bodies, government agencies and law enforcement bodies in any jurisdiction.

We may also disclose your personal information to others outside Arney Group where:

• we are required or authorised by law or where we have a public duty to do so;
• you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
• we are otherwise permitted to disclose the information under the Privacy Act.

How do we keep personal information accurate and up to date?

We take such steps as are reasonable in the circumstances to ensure that the personal information we hold and disclose is accurate, up to date and complete. We recognise that information changes frequently with changes of address and other personal circumstances. We generally update your information over the telephone. Please advise your consultant when your personal details change.

Access to and correction of personal information

You can request access to the personal information that we hold about you. You can also ask for corrections to be made. To do so, please contact us.

There is no fee for requesting that your personal information is corrected or for us to make corrections. In processing your request for access to your personal information, a reasonable cost may be charged. This charge covers such things as locating the information and supplying it to you.

There are some circumstances in which we are not required to give you access to your personal information. If we refuse to give you access to or to correct your personal information we will give you a notice explaining our reasons except where it would be unreasonable to do so.

If we refuse your request to correct your personal information, you also have the right to request that a statement be associated with your personal information noting that you disagree with its accuracy. If we refuse your request to access or correct your personal information, we will also provide you with information on how you can complain about the refusal.

Resolving your privacy concerns and complaints – your rights

If you are concerned about how your personal information is being handled or if you have a complain about a breach by us of the APPs, please contact us.

We will acknowledge your complaint as soon as we can after receipt of your complaint. We will let you know if we need any further information from you to resolve your complaint.

We aim to resolve complaints as quickly as possible. We strive to resolve complaints within five business days but some complaints take longer to resolve. If your complaint is taking longer, we will let you know what is happening and a date by which you can expect a response.

Under the Privacy Act, you may complain to the Office of the Australian Information Commissioner about the way we handle your personal information.

The Commissioner can be contacted at:

• GPO Box 5218
• Sydney NSW 2001
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au
• www.oaic.gov.au

Contact us

You can contact us by:

• calling +61 431 969 893
• writing to us at PO Box 1566, Crows Nest NSW, 1585.

Changes to the Privacy Policy

We may change the way we handle personal information from time to time for any reason. If we do so, we will update this Privacy Policy. An up to date version is available on www.arney.com.au/privacy.html.

This policy is current as at 30 June 2014.